1. Placing Your Order

a. When you place an order on the website or when you issue an instruction against a quotation you are entering into a contract with Paragraph 2 and you agree to be bound by the following terms and conditions.

b. Our range is continuously evolving and we reserve the right to modify or discontinue products at any time. We will provide help and advice but it is your responsibility to ascertain the suitability of the products for the use intended.

c. All brochures, descriptions, advertisements and images are for illustrative purposes only. Dimensions are given as a guide only. Our website and marketing material shall not have any contractual force.

d. Our prices are subject to change without notice. The correct price will be as shown on our website at the point that you make payment. Quotations are valid for 30 calendar days. Prices are all ex-VAT which will be added at the applicable rate to your sales invoice.

e. Payment must be with order. No goods will be despatched without cleared funds having been received at our bank. We do not offer credit terms.

f. We reserve the right to decline all or part of any order for whatsoever reason. In the event that we decline your order, we will give you a full refund if we have already taken payment for the products or services.

2. Delivery, Ownership & Risk

a. We will advise a delivery date at the point of order. While we advise delivery dates in good faith, we cannot be held responsible for delays or any consequential losses including loss of profit. Time shall not be of the essence.

b. We offer a kerbside delivery service run by third-party transportation partners. If we are unable to deliver on an agreed date, we reserve the right to make a charge for aborted/return journeys. If we leave the goods at an agreed location and have proof of delivery, the risk in the goods shall be deemed to have passed to you at the recorded date and time of delivery. If goods are returned to our warehouse, we reserve the right to apply a handling/storage charge.

c. All goods should be physically checked and defects reported to us by email and accompanied by supporting photographs within 48 hours of delivery and before installation.

d. We do not accept cancellations or returns unless the goods are proven to be defective. Please refer to the ‘Warranties’ clause below for more information.

3. Warranties

a. We offer a one-year guarantee against faulty manufacture.

b. We do not accept liability in relation to goods damaged as a result of failure to follow installation instructions, damage caused to the goods after delivery, or misuse of the goods.

c. In no circumstances shall we be liable for the cost of installing defective goods. Installation deems the acceptance of the goods in their current condition.

d. Should a site visit be necessary to ascertain the condition of the goods, this will be chargeable in the event that that no product defect is identified.

e. In the event that it is confirmed that goods were defective, we will supply replacement goods free of charge. No further labour charges or consequential losses will be considered. Our total liability in contract or tort shall be limited to the contract price.

f. In any situation where goods are alleged to be defective, the final decision rests with us.

4. Intellectual Property

a. All Paragraph 2 logo styles, brochures, descriptions, advertisements and images are copyright and should not be copied, reproduced or shared unless for the express purpose of securing a specification or order.

b. All Paragraph 2 products are protected by design rights and must not be copied, misrepresented or reproduced. No licence is granted to any customer or third party.

c. We will not hesitate to take all necessary action to protect our intellectual property rights.

5. Security and Privacy

a. We collect personal information when you interact with us so that we can deliver excellent customer service. We keep this data secure, and we never sell or share your data. From time to time, we may contact you to update your privacy preferences.

b. Your credit or debit card details are stored until your order is processed in an encrypted format to prevent any unauthorised access. We will only use your card details for the payment you authorise. We will not disclose your card details to any third parties other than the bank or financial services company that processes them for payment.

6. Limitations

a. Except where negligence on our part is proven, we shall not be liable for any loss or damage.

b. Liability for any losses incurred by you or your customers or agents are specifically excluded. No further labour charges or consequential losses will be considered. Our total liability in contract or tort shall be limited to the contract price.

c. We shall not be liable or responsible for any failure to perform in whole or in part caused by act of God, war, insurrection, government regulations, embargoes, strikes or walk-outs, illness, flood, fire, explosion, cyber-attack, terrorism or equipment breakdown or any other cause beyond our control.

7. Notices & Governing Law

a. Please address any notice or other communication in connection with our terms & conditions by email to [email protected] or in writing to our registered address which is c/o Montacs, International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF.

b. These terms & conditions and any contract shall be governed by and construed in accordance with the laws of the United Kingdom.